|
|||||||||||
Consumer Protections Regarding ESCO Marketing | |
|
The CPB has been taking action to stop the aggressive and questionable marketing
practices of some energy services companies (ESCOs) operating in New York State.
The CPB, in conjunction with the New York City Department of Consumer Affairs (DCA),
has advocated for and advanced new rules with the New York State Public Service
Commission (PSC) establishing mandatory disclosures and enforceable regulations
governing ESCO marketing practices, to help better protect consumers. Among the new consumer protections are rules requiring ESCO representatives to present identification and contact information. In addition, where marketing is conducted to individuals whose primary language is not English the information provided must be in the consumer’s primary language. CPB’s Consumer Tips Regarding Marketing Conducted by ESCOs PSC Decision on CPB/DCA Petition Regarding Marketing Practices of ESCOs CPB/DCA Petition to the PSC Calling for Stronger Standards for Marketing ESCOs | |
|
| |