New goods and services have increased retail options for consumers and, at the same time, increased the complexity of the marketplace. To help consumers as they navigate the marketplace, the New York State Consumer Protection Board (CPB) has opened a “Consumer School” for New Yorkers. Each series seeks to build a consumer’s understanding of transactions in the marketplace.
Consumer 101: Shopping
The CPB advises consumers to exercise caution as they look for bargains in stores and online. Further, the CPB provides important information for consumers to be aware of before returning and exchanging unwanted merchandise, when redeeming gift cards and upon entering into rent-to-own contracts.
- Consumer Protection 101: New NYS Refund Law
- Consumer Protection 101: Rent To Own
- Consumer Protection 101: Savvy and Safe Online Shopping
- Consumer Protection 101: Refunds, Rebates, and Rainchecks
- Consumer Protection 101: Layaway Plans
- Consumer Protection 101: Gift Card Tips
- CPB's Guide to Shopping for Children
- Shop Smart, Shop Safe
- CPB's Guide to Dealing With "Unwanted" Gifts
Consumer 201
- Consumer Protection 201: Pawnbrokers