Skip Landing New York State banner links to State web page
CONSUMER PROTECTION BOARD
David A. Paterson, Governor Mindy A. Bockstein, Chairperson and Executive Director
Contact Us Privacy Policy Disclaimer Accessibility
Search
About The CPB
Consumer Assistance
 
 
 
 
Consumer Outreach
 
 
 
 
 
 
 
child health plus link
 
 
New Yorkers Volunteer
 
Industry Assistance
 
 
 
 
Kids' Corner
scam alert button consumer complaint form button
important recall button
CURRENT FEATURES

Governor Paterson and Consumer Protection Board Laud
President Obama and Congress For Enactment of Credit Card Reforms

After Governor Paterson and the New York State Consumer Protection Board (CPB) called for reform, urged Congress to act, and encouraged consumers to embark on a letter writing campaign to support strong consumer protections, important credit card reforms are at hand. President Obama signed legislation presented by Congress to address several abuses in the credit card industry. Learn more by visiting the CPB's Campaign for Change page.

Note:  We may publish the results of the survey and/or your story to help us illustrate the impact of credit card reform. However, in the interest of personal privacy, we will only use your name with your written permission and may edit your story to remove any identifiable personal or financial information. We will also delete all e-mail addresses from our records. The CPB respects and advocates for strong and reasonable information privacy policies.

GOVERNOR PATERSON ANNOUNCES PACKAGE OF BILLS TO INCREASE CONSUMER PROTECTIONS AND HELP PREVENT FRAUD
To address some of the most significant sources of complaints and queries received by the New York State Consumer Protection Board, Governor Paterson has announced a package of legislation to limit telemarketing abuse, provide redress against illegal debt collection practices and advance consumer information privacy. Read the press release.

Shred the Word
Protect Your ID for FREE with the CPB!
shredding paper The New York State Consumer Protection Board (CPB) kicked off its second season of Shred the Word events in Utica, NY. The CPB’s Shred the Word program brings together local businesses to provide free shredding services for consumers and community activists. The shredded materials are later recycled and processed into paper products.

The CPB encourages consumers to cross shred documents containing personal identifiable information as it is one of the best defenses against identity theft and a great way to safeguard our environment.

Recently, more than 12,000 lbs of paper were shredded at the Shred the Word event in Rochester, NY. Visit the CPB’s Shred the Word calendar periodically to see if there is a CPB-sponsored or affiliated event scheduled in your neighborhood. Community partners and shredding companies interested in hosting a free Shred the Word event should contact the CPB for more information. The CPB encourages localities to hold their own free shredding events, which will be added to the Agency’s Shred the Word calendar if alerted in a timely manner.

privacy policy image
The CPB urges consumers to be careful about providing personal information online while playing games, booking travel, communicating through social networking sites and other Internet-based activities and to protect their privacy through its Make Privacy Your Policy program.

Read the press release

Can you answer these questions about the websites you use on the Internet? 1) What information is being collected about you? 2) For what purpose are they using your information? 3) With whom are they sharing your information? If not, you may be opening yourself up to having your personal information shared or used for secondary and/or unintended purposes, often without your knowledge or permission.

Once you’ve read a website privacy policy and you’ve asked the questions above, we’d appreciate your feedback. E-mail the CPB at makeprivacyyourpolicy@consumer.state.ny.us.
Specifically, we'd like to know:
  • Were you surprised by or satisfied with what you found?
  • Were the privacy policies clear and understandable? Unclear?
  • Were there any questions on the list whose answers could not be found during your search?

Identity Theft Prevention and Mitigation Program Protects New Yorkers
In January 2009, the New York State Consumer Protection Board’s (CPB) Identity Theft Prevention and Mitigation Program became operational, pursuant to a New York State law signed by Governor David A. Paterson in July 2008. The program is designed to provide information and resources to help New Yorkers prevent identity theft and assist victims in addressing the consequences of this crime.

Lottery Scam Warning
Governor Paterson, the Consumer Protection Board and the New York Lottery issue New Alert and Campaign
Governor David A. Paterson joined with State Consumer Protection Board (CPB) Chairperson and Executive Director Mindy A. Bockstein and New York Lottery Director Gordon Medenica in alerting New Yorkers to an increase in lottery scams. In order to protect consumers, the CPB and Lottery have teamed up to produce audio and video public service announcements (PSAs) in English and Spanish. The PSAs, featuring Lottery personality Yolanda Vega, provide the following safety tips for consumers:

Consumer Protection Board Announces “Banking on Our Children” Initiative
The New York State Consumer Protection Board (CPB) has announced its new “Banking on Our Children” program and partnership with the Independent Bankers Association of New York State, Boys and Girls Clubs of America and the New York State Office of Children and Family Services to educate children about fiscal planning and responsibility. A new series of children’s videos with accompanying activity worksheets complement other CPB resources for children, parents and educators to raise awareness about the importance of saving for young New Yorkers, especially during these difficult economic times. ban and piggy bank

The CPB is on your SYDE! Join the Stretch Your Dollar Effort and Financial Life Skills Program
The New York State Consumer Protection Board is offering dollar stretching tips and is compiling lists of ideas and audio/video clip tips received from consumers. The CPB’s Stretch Your Dollar Effort includes grocery, gas, household, seasonal, and general savings and cost-cutting tips, as well as methods to save money on textbooks for students and holiday and back-to-school shopping for parents. Visit the Stretch Your Dollar Effort Page to view compiled tips and videos, and learn more on how you can join the SYDE campaign.  La Junta de Protección al Consumidor también lanzó la iniciativa en Español para asistir a la comunidad Latina con ideas para estirar sus dolares durante esta temporada de incertidumbre económica.



link to consumer credit information
CONSUMER CREDIT
and
DEBT CENTER



link to CPB Newsletter and Press Releases
CPB NEWSLETTER
and
PRESS RELEASES

link to do not call page
DO NOT CALL

link to energy and telecommunications
ENERGY & TELECOMMUNICATIONS

link to food basket
FOOD BASKET

link to Home Improvement Section
HOME OWNERSHIP


link to internet security page
IDENTITY THEFT,
INTERNET SECURITY &
PRIVACY



link to security breach page
SECURITY BREACH